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Inspectors raise concerns at Brierfield care home
1:00pm Monday 7th October 2013 in Pendle
INSPECTORS from the health regulator have raised concerns about a Brierfield care home.
The Care Quality Commission (CQC) said Victoria House, in Victoria Avenue, did not always act in accordance with legal requirements.
During an unannounced inspection to the care home, an inspector from CQC looked at the personal care or treatment records of people who use the service and found the care home did not meet two out of five examined standards.
A report said: “We looked at people’s care file and saw that formal consent had not been acquired on a number of documents.
“Many documents had been developed that included attempts to access consent from either people living in the home or their family members. These included risk assessments, medication assessments and bed rails assessments.
“The registered manager had reviewed this monthly or as required but formal consent from people living in the home or family members had not consistently been obtained.”
The CQC also said in its report that the home did not have an effective system to regularly assess and monitor the quality of service that people received.
The report read: “We did not speak to anyone who had completed a questionnaire or survey about their thoughts on the service.
“A complete resident survey had been completed in 2009. We looked at the responses to this survey and found them all to be positive.
“The survey results had not been collated to enable any improvements to be made.”
Victoria House met all the other basic standards during the inspection, with the report also making several positive comments.
Operations director at the home’s care provider, Delta Care Ltd, Adam Baki, said: “All areas have already been addressed and were easily rectifiable.
“We look forward to the inspector coming back and seeing the changes we have made.
“Anyone is welcome to come at any time and experience the family atmosphere.”
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