Pregnant East Lancs mum left in cold

Burnley and Pendle Citizen: Mum Lauren in the kitchen with the meter Mum Lauren in the kitchen with the meter

A PREGNANT young mum has hit out at an energy giant after she was left with no gas for two days.

Lauren Watson, 19, who is 39 weeks pregnant, said she was unable to cook, bathe or heat her home because the meter was left in debit by a previous tenant.

Miss Watson said she contacted npower who told her a representative would visit her home in Brunswick Street, Nelson, on Saturday to credit the meter, but nobody came out.

She said: “My little boy has gone without gas, and I’m 39 weeks pregnant.

“It’s the fact they said they would send someone out on Saturday, but I waited until 2am.

“They said there was no-one available to come out to me, but they’d said I was priority because I was 39 weeks pregnant and had a two-year-old.”

She said she had been putting money in the meter on the understanding that npower would give her the credit back, but by Saturday she had run out of money.

She said: “When I moved in the meter was in debt so every time I topped up, the meter took my money.

“I’ve been walking half an hour every day with my little boy in the rain to get credit. They said ‘when you run out just ring us’.

“Then when I rang them they asked me to borrow money off someone.”

A spokesman for npower said that it was not company policy to ask customers to borrow money.

Miss Watson said she also contacted National Grid and Transco when she was left without gas, but was told that the problem would have to be fixed by the supplier. The meter had been credited by Monday morning, but Lauren said she was unhappy with the £20 per day compensation npower had offered her.

She said: “They’re saying they won’t give me any more compensation. I’ve put in a complaint already, but I have to wait nine or ten days to hear back.

“They’ve given me a cheque, but it’s not enough. I’ve been without food, not able to have a bath, or heat my house.”

An npower spokesman said it was investigating.

Comments (13)

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9:35am Thu 20 Feb 14

useyourhead says...

Good heavens, it was two days, inconvenient, yes but get a grip girl, you got some compensation, what's with this trend of whinging to the press over trivial little problems....
Good heavens, it was two days, inconvenient, yes but get a grip girl, you got some compensation, what's with this trend of whinging to the press over trivial little problems.... useyourhead

11:51am Thu 20 Feb 14

ste220 says...

without food? hardly npowers fault really!!
without food? hardly npowers fault really!! ste220

11:57am Thu 20 Feb 14

GracesDad says...

“They’ve given me a cheque, but it’s not enough."

Says it all really. All this girl wants is money.
“They’ve given me a cheque, but it’s not enough." Says it all really. All this girl wants is money. GracesDad

12:00pm Thu 20 Feb 14

ste220 says...

and by proxy saved her 2 days worth of gas.
and by proxy saved her 2 days worth of gas. ste220

12:48pm Thu 20 Feb 14

Fire Fly says...

This is why people should have jobs before choosing to have children... It's called responsibility.

I notice from the picture there is money for expensive branded nappies, washing tablets, trendy dyed hair & style. Money clearly isn't that hard to come by, she's simply making a choice to spend it elsewhere before providing the basics for her family. I have zero sympathy.
This is why people should have jobs before choosing to have children... It's called responsibility. I notice from the picture there is money for expensive branded nappies, washing tablets, trendy dyed hair & style. Money clearly isn't that hard to come by, she's simply making a choice to spend it elsewhere before providing the basics for her family. I have zero sympathy. Fire Fly

12:51pm Thu 20 Feb 14

mmickk says...

He we go again the world owes her a living thank god I will not be around when she reaches sixty and there are 2 generations below. The whole country will be one big benefit street.
He we go again the world owes her a living thank god I will not be around when she reaches sixty and there are 2 generations below. The whole country will be one big benefit street. mmickk

1:22pm Thu 20 Feb 14

HecticBigBoy says...

Not Npowers problem, its between her and the landlord! Npower credit her and we all pick up the cost eventually.
Not Npowers problem, its between her and the landlord! Npower credit her and we all pick up the cost eventually. HecticBigBoy

1:35pm Thu 20 Feb 14

CeeBee85 says...

Oh for goosness sake, get a grip woman! 2 days without gas isn't the end of the world, think of the homeless people who live in the cold night after night! And to whinge about not enough compo - I bet the rent and council tax is paid for her as well!! Just an attention seeking money grabber. Try getting a job instead of leacing off anyone and everyone at every turn.
Oh for goosness sake, get a grip woman! 2 days without gas isn't the end of the world, think of the homeless people who live in the cold night after night! And to whinge about not enough compo - I bet the rent and council tax is paid for her as well!! Just an attention seeking money grabber. Try getting a job instead of leacing off anyone and everyone at every turn. CeeBee85

5:08pm Thu 20 Feb 14

billy32 says...

If she took a few minutes to read the instruction manual, she would find out that the microwave under her costly pampers laundry tablets and empty beer bottles actually uses electric.
If she took a few minutes to read the instruction manual, she would find out that the microwave under her costly pampers laundry tablets and empty beer bottles actually uses electric. billy32

5:25pm Thu 20 Feb 14

phil kernot says...

Hang on ist this is a private rented property. ,,, ist thing you do is ring up before you move in give the reading , set a date for them to come out , if you have kids under five or. Are vulnerable. They will come out within 24 hours , and reset the meter ,, why do people think they should be compensated for there mistakes and incompetence ,,, this it what society's like now ,,, I'd be ashamed if I was you ,,,
Hang on ist this is a private rented property. ,,, ist thing you do is ring up before you move in give the reading , set a date for them to come out , if you have kids under five or. Are vulnerable. They will come out within 24 hours , and reset the meter ,, why do people think they should be compensated for there mistakes and incompetence ,,, this it what society's like now ,,, I'd be ashamed if I was you ,,, phil kernot

6:29pm Thu 20 Feb 14

Legal Beagle says...

So she's 19, with a two year old child, another one on the way and no father in sight?

Why the hell do people like this seem to think they can act with complete irresponsibility and then expect the rest of us to pay for their chosen lifestyle of idleness?

If young women weren't guaranteed accommodation and enough money to live quite comfortably on they might just think twice about jumping into bed with some lowlife and breeding another generation of welfare dependents.
So she's 19, with a two year old child, another one on the way and no father in sight? Why the hell do people like this seem to think they can act with complete irresponsibility and then expect the rest of us to pay for their chosen lifestyle of idleness? If young women weren't guaranteed accommodation and enough money to live quite comfortably on they might just think twice about jumping into bed with some lowlife and breeding another generation of welfare dependents. Legal Beagle

10:31pm Thu 20 Feb 14

It's a spade! says...

Feckless Pleb!!
Feckless Pleb!! It's a spade!

12:20pm Fri 21 Feb 14

HecticBigBoy says...

Legal Beagle wrote:
So she's 19, with a two year old child, another one on the way and no father in sight? Why the hell do people like this seem to think they can act with complete irresponsibility and then expect the rest of us to pay for their chosen lifestyle of idleness? If young women weren't guaranteed accommodation and enough money to live quite comfortably on they might just think twice about jumping into bed with some lowlife and breeding another generation of welfare dependents.
Sadly for far to many years the welfare state has been easy pickings for the idle of this country, why do we tolerate it?

I am 50 have always worked and never claimed a penny, in the current climate I struggle to make ends meet but to cover this I took a part time job in addition to my full time employment. I can't afford sky tv. can't afford 42" plasma tv's. can't afford to drink every night (not that i want to) etc. etc. etc.

The house across from me has a couple that have never worked, have 4 children (different fathers i might add), have sky, have the big telly, stand every night on the street drinking, smoking, throwing their rubbish in the gutter (WHERE THEY BELONG) shouting and swearing at the kids and being bascially horrible neighbours.

When will this country stop making it a career to 'have children' ?? The more they have the better off they become. I know the system is being tightened but the welfare state should be there to keep people above the bread line and NOT to encourage lazy people to lie back think of England and bring another probable scrounger into the World.

End of rant.
[quote][p][bold]Legal Beagle[/bold] wrote: So she's 19, with a two year old child, another one on the way and no father in sight? Why the hell do people like this seem to think they can act with complete irresponsibility and then expect the rest of us to pay for their chosen lifestyle of idleness? If young women weren't guaranteed accommodation and enough money to live quite comfortably on they might just think twice about jumping into bed with some lowlife and breeding another generation of welfare dependents.[/p][/quote]Sadly for far to many years the welfare state has been easy pickings for the idle of this country, why do we tolerate it? I am 50 have always worked and never claimed a penny, in the current climate I struggle to make ends meet but to cover this I took a part time job in addition to my full time employment. I can't afford sky tv. can't afford 42" plasma tv's. can't afford to drink every night (not that i want to) etc. etc. etc. The house across from me has a couple that have never worked, have 4 children (different fathers i might add), have sky, have the big telly, stand every night on the street drinking, smoking, throwing their rubbish in the gutter (WHERE THEY BELONG) shouting and swearing at the kids and being bascially horrible neighbours. When will this country stop making it a career to 'have children' ?? The more they have the better off they become. I know the system is being tightened but the welfare state should be there to keep people above the bread line and NOT to encourage lazy people to lie back think of England and bring another probable scrounger into the World. End of rant. HecticBigBoy

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